Job Description

ESM is looking for an enthusiastic individual to join our Compliance team as Compliance & Quality Assurance Manager

The position is full time with a 2-year contract which is renewable. The total package, including all allowances, will be in the region of AED. 12,000 per month. The job also includes local medical insurance and a paid air ticket to your home country once a year.

Responsible for leading the audit team across a range of good practice activities in a sporting environment, delivering quality reports and services in line with the organisation standards and applicable law for compliance and quality assurance requirement.

Key Objectives:

• Manage and supervise audit team appointed to audit external academies to ensure operations are fully compliant.
• Evaluate standard processes for compliance with quality requirements in line with regional law and best practices.
• Lead the development of audit plans and audit schedules for auditors.
• Identify processes, situations, etc., where the organisation is meeting requirements, as well as identify opportunities for improvement and feedback to academies.
• Lead and develop monthly audit report and present data analysis as needed.
• Develop internal auditing structure and quality assurance.

Set of Required Skills, Knowledge, and Behaviours

Desired Qualifications

• BA degree in Business, Administration, or related field
• NEBOSH International Certificate/Diploma
• ISO: 9001 Lead Auditor

Desired Experience:

• Proven experience in Quality Assurance Auditor minimum 2 years’ experience
• Proven experience in relationship management and customer service

Job-Specific Knowledge & Skills:

• High level communication skills; verbal and written
• Creative thinker and decision-making skills
• High level IT skills including database management.
• Efficient multi-tasking
• Time management
• Driven to deliver excellence
• Strong leadership qualities and people management skills
• Ability to develop relationships and create strong partnerships
• International/cultural work experience desirable
• Problem solving & conflict resolution

How to apply:

For more information or to apply, please email careers@esm.ae quoting reference CQAM_May22. Please send applications with a covering letter, your CV, along with copies of your relevant qualifications.