We are looking for a proactive and detail-oriented Camps Coordinator to join the team at ESM and take the lead in managing the daily operations, communication, and administration of our camp programmes. You’ll play a key role in ensuring seamless customer service, smooth coordination with internal departments, and high-quality delivery of our seasonal camps.

This role is perfect for someone who thrives in fast-paced environments, is solutions-focused, and enjoys engaging with both clients and internal stakeholders. If you’re organised, efficient, and passionate about operational excellence, we want to hear from you.

Key Objectives

• Handle all camps enquiries via emails, phone, website, and respond in a timely manner
• Maintain clear communication with Relationship Managers and other relevant stakeholders
• Resolve customer issues, manage complaints, and gather feedback
• Manage and direct inbound calls and emails during non-camp periods
• Respond promptly to messages via Trengo during pre, during, and post camp operations
• Liaise with Finance for camps-related matters including payroll processing
• Ensure compliance and documentation for all camp staff including external coaches
• Manage refund procedures and liaise with internal and external stakeholders
• Ensure customer details are up to date on relevant IT systems
• Maintain accurate filing systems for camp venues and allocated staff
• Oversee procurement tasks including raising POs in line with company procedures
• Ensure website information is accurate and up to date
• Coordinate with Marketing for timely communication and execution of camp promotions
• Ensure adherence to company policies and values
• Support the wider team with additional duties as assigned

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Degree in Management, Administration, or related field

Desired Experience

• 1–2 years in customer service, administration, or events coordination

Job-Specific Knowledge & Skills

• Excellent verbal and written communication
• Strong organisational and time management skills
• Ability to handle pressure and prioritise tasks
• Customer service focus
• Administrative and IT skills
• Proactive and solution-oriented mindset
• Strong attention to detail

What We Offer

• A monthly salary ranging from AED 6,000 to AED 7,000 inclusive of all allowances
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts

How to Apply
If you are ready for this exciting challenge, please email [email protected], quoting reference EC-Jul25. Please include your covering letter, your CV, and any relevant supporting documents or certifications.