Careers
Our dedicated staff members are the heart of the EAgle Elite, each playing a crucial role in making it a welcoming, dynamic, and essential resource in their communities.
At ESM, we recruit and retain a high performing and diverse workforce and foster a healthy, safe and productive work environment. The mission of the HR Department is to develop and sustain a dynamic work environment while providing support and growth opportunities.
Benefits of Working at the ESM
School Relationship Manager - Dubai
Are you passionate about creating exceptional opportunities in sports, enrichment and music across education? We are looking for a confident and proactive School’s Relationship Manager to lead the coordination and growth of these programmes across a network of leading schools.
In this pivotal role, you will manage key relationships with school leaders, programme coordinators and external partners to ensure outstanding provision and high levels of engagement. From overseeing facility schedules to driving revenue and programme quality, you’ll play a central role in delivering meaningful experiences for students and the wider community.
If you have a strong background in education, sport or enrichment and a talent for building lasting partnerships, this is your opportunity to make a real impact.
Key Objectives:
- Build and maintain excellent relationships with all key internal and external stakeholders within allocated venues
- Create a cohesive ecosystem to achieve and exceed revenue targets set by senior management. Stakeholders include School Principals, Athletic/Sports Directors, ASA/ECA Co-ordinators, MSO’s and Parent Relations Executives.
- Setup and Manage changes to the schedule of each facility timetable.
- Audit, Quality Assure programmes and support the development of Sports & Enrichment
- Working holistically with each allocated venue to achieve the best possible access times and schedule of activities and programs to enrich the students and local community.
- Manage and business develop Sports & Enrichment programs at all venues, including After School Activities, Academies, Events, Holiday Camps and Adult Facility Rental.
- Be the core stakeholder of your ecosystem and ensure you are accountable for all users being considered and serviced to a high standard
- Liaise closely with the FR commercial team for an appropriate handover of all bookings onsite
- Embrace & meet the standard operational and HSE targets as set by the senior management
- Ensure all activities and programs adhere to the local laws, and rules and regulations of governing bodies
Set of Required Skills, Knowledge and Behaviours:
Desired Qualifications:
- Degree in sports, business or similar qualification related to the field
- Health & Safety Level 3, IOSH or NEBOSH equivalent
Desired Experience:
- Proven experience in schools, sports and/or enrichment fields
- Proven experience in relationship management and customer service
- Basic experience in administrative roles
- A passion for sports and enrichment/music activities
Job-Specific Knowledge & Skills:
- High level of IT Skills including CRM systems
- Customer service and driven to deliver excellent customer service
- Sports background and general understanding of sports
- Ability to develop relationships and strategic partnerships
- Creative thinker and decision-making skills
- Problem solving and conflict resolution
- High Levels of Emotional Intelligence (EQ)
- Time Management
- Administration intelligence
- Financial intelligence
What We Offer:
- A monthly salary ranging from AED 10,500 to AED 12,500 inclusive of all allowances.
- Annual flight allowance
- Private medical insurance
- CPD (Continuing Professional Development) package
- End of service benefit
- Access to lifestyle discounts
How to Apply:
This is your chance to play a key role in shaping outstanding extracurricular experiences across leading schools in the UAE. If you’re passionate about education, enrichment and building strong relationships, we want to hear from you.
To apply, email your CV, cover letter and relevant qualifications to [email protected], quoting the reference RM-May25.
Graphic Designer
Aquatics Event Lead
Are you experienced in delivering swimming competitions and passionate about creating smooth, professional aquatic events?
ESM in Dubai is looking for an Aquatics Events Lead to take ownership of the technical and operational delivery of swimming events across the UAE.
In this role, you will lead the planning, setup and smooth execution of competitions, ensuring that timing systems work flawlessly, events run to standard and every participant has a positive experience. From managing event equipment and software to supervising the technical team and working with officials and venues, you will play a key part in delivering high-quality events that meet international standard.
Key Objectives
- Lead the planning, execution, and delivery of all ESM & Hamilton Aquatics events and competitions, ensuring smooth operations and adherence to organisational standards.
- Handle all high-level inquiries and communications professionally and promptly while representing ESM & Hamilton Aquatics in accordance with company policies and values.
- Ensure the correct setup, operation, and breakdown of Meet Management software and Automated Officiating Equipment (AOE) systems for every competition, troubleshooting issues as needed.
- Manage and mentor the Events (HA) Assistants, delegating tasks effectively, providing guidance, and ensuring that all team members contribute to the successful execution of events.
- Work closely with the Events Manager to ensure all competitions meet safety regulations and best practices while also assisting with administrative duties as required.
- Identify areas for improvement in event planning and execution, implementing solutions that enhance efficiency, accuracy, and overall event quality.
- Collaborate with senior management to align event objectives with ESM & Hamilton Aquatics’ strategic goals and ensure that all required duties are carried out to support the organisation’s success.
Set of Required Skills, Knowledge and Behaviours
Desired Qualification
- Degree in Sports Science, or related field to the post.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
Desired Experience
- 2-3 years in aquatics/swimming events
- Well-knowledge in Hy-Tek software/meet mobile/AOE system
Job-Specific Knowledge & Skills
- Ability to convert leads and deliver partnerships under pressure
- Familiarity knowledge of the sports industry
- Market knowledge of the region/contacts
- Able to communicate at all levels
- Excellent verbal and written communication
- Ability to develop relationships and create strong partnerships
- Ability to negotiate and close deals
- Time management
- IT Skills
- Relationship Management/Customer Service skills
- Risk Assessment/Management
- Financial acumen
- Problem solving & conflict resolution
- Initiative to create and develop own events
Benefits
- A monthly salary of AED 10,000 inclusive of all allowances
- Annual flight allowance
- Private medical insurance
- Continuing professional development package
- End-of-service benefit
- Access to lifestyle discounts
How to apply
If you are ready for this exciting challenge, please email [email protected], quoting reference EAL-Jun25. Please include your covering letter, your CV, and any relevant supporting documents or certifications.
Parents Relations Executive
We are looking for a proactive and customer focused Parent Relations Executive to join the team at ESM and play a key role in ensuring the smooth running of our holiday camps and maintaining strong, positive relationships with parents.
This role is ideal for someone who enjoys working with families, thrives in operational environments, and takes pride in delivering exceptional service. You’ll be the go-to person for inquiries, registrations, and coordination with schools, suppliers, and internal teams, all while ensuring each camp delivers a consistent, high-quality experience. If you’re passionate about service excellence and building lasting relationships with families, we want to hear from you.
Key Objectives
- Help grow the number of customers and camp locations
- Boost the quality of camps through varied activities and improved staff training to increase customer retention
- Support the department in achieving business targets and meeting budget expectations
Required Skills, Knowledge, and Behaviours
Desired Qualifications
- Degree or Diploma in Business Administration
- UAE Driving License
Desired Experience
- Experience in operations and logistics management
- Experience working with children
- Experience in leading teams or individuals
- Experience in the sports industry
- Local knowledge of the UAE and regional sports landscape
Job-Specific Knowledge and Skills
- High-level verbal and written communication skills
- Creative thinking and decision-making abilities
- Strong IT skills, including database and system management
- Ability to multi-task efficiently
- Effective time management
- Problem-solving and conflict resolution skills
What We Offer
- A monthly salary ranging from AED 9,000 to AED 10,000 inclusive of all allowances
- Annual flight allowance
- Private medical insurance
- End of service benefit
- Access to lifestyle discounts
How to Apply
If you are ready for this exciting challenge, please email [email protected] , quoting reference PRE-Jun25. Please include your covering letter, your CV, and any relevant supporting documents or certifications.
Questions about career opportunities?
Contact us at [email protected]
HOW TO APPLY
Apply for open positions today
It is vital to ensure that you hold the correct qualifications for the position that you are applying for. Details of the relevant qualification for each role is included in the detailed job description, also available, on our website. Please email a covering letter, CV and all relevant qualifications to our HR Department at [email protected] indicating which position is of interest to you.
LIVING IN THE MIDDLE EAST
Support Every Step of the Way
Whether your move is to Abu Dhabi, Dubai or Qatar, you will experience a global city with an international workforce. We always encourage potential recruits to do a little research into the cities they want to move to.
We realise that moving to a new country may be a daunting experience. That is why we try to ensure that we do everything that we can to help our new staff settle. We provide your flights out to your place of work, and arrange your visa. We’ll support you along every step of the way, whether it’s finding somewhere to live or opening a bank account.
If you take the right steps, your move to the Middle East will be a great experience and one you will love.